Making a reservation, payment or deposit of any form constitutes acceptance of these policies, including the cancelation policy. Group leaders, please make sure everyone in your group understands these policies. If you have questions, ask us!
We’re available at 1-800-338-7238.
1. Safety and Liability
Your safety is our number one concern! Therefore, we reserve the right to cancel or reschedule trips in the event of unsafe weather or water conditions beyond our control. Please be patient with us, as we can’t control floods or the TVA release schedule and we are only interested in YOUR safety. Full refunds will be issued if we cancel a trip due to circumstances beyond our control.
Kindly note that to protect their safety and in accordance with state regulation, children must be 12 years or older to raft on the middle or upper Ocoee. In addition, all children under age 18 must have a liability release form signed by a parent or legal guardian prior to rafting. If parents will not be accompanying children, please contact us here. to request a copy of the waiver.
Our guides are professionally trained and will make every effort to ensure you have a safe and enjoyable trip. However, whitewater rafting is inherently dangerous and accidents can happen. Before your trip, you will be asked to sign a liability waiver.
Finally, we reserve the right to refuse to take anyone rafting who appears to be under the influence of drugs or alcohol.
2. Reservations and Cancelations
Reservations are required for all trips, so that we can have everything ready when you arrive. We’ll attempt to accommodate last-minute reservations, but please book early to reserve your spot and time.
Like the mailman, we raft through rain or shine! And don’t forget, all our trips are scheduled for Eastern time.
Reservations are paid in full in advance. We accept Visa, Mastercard and checks.
Full refunds will be given for cancelations or reductions in group size made 14 days prior to the scheduled trip. Cancelations or reductions made 7-13 days prior to the trip will receive a 50% refund.
Unfortunately, we CANNOT offer REFUNDS for cancelations or reductions in group size made less than 1 WEEK prior to the scheduled trip, regardless of the circumstances.
Our trips leave the outpost at the scheduled time. You should check-in for your trip at least 15 minutes prior to your trip time. Failure to arrive at the designated time constitutes cancelation and will result in forfeiture of your deposit and/or payment.
Please call us for accurate directions as we cannot be responsible if you get lost!
We do not make refunds for inclement weather, unless we determine conditions are unsafe. Rain checks will NOT be issued.
3. Group Payment and Cancelation Policy (For Groups of 15+)
Generally, we ask that you submit a deposit of 50% within 30 days of making a reservation and the remainder 30 days prior to your trip date. Trips scheduled less than 30 days prior to a trip date should be paid in full at the time the reservation is made. We accept checks, Visa, and MasterCard. In addition, all payments are fully refundable up to 2 weeks prior to your trip date. We do not, however, offer refunds for cancelations made less than 7 days prior to the scheduled trip. Please talk to us when you make your reservation if you are unsure about your group size or about how our refund policies apply to your group.